Shipping policy
The ship of failure floats on a sea of excuses...
We'll be upfront, sometimes the postie gets it wrong or your order takes a little longer than expected. It happens. But for the most part, Australia Post are a solid crew and our trusted logistics partner.
We currently ship within Australia only so no international orders just yet.
Getting your order to you
Standard shipping is free on all orders. We process all orders as soon as possible (usually next business day) and delivery timeframes vary for each state/territory. The below timeframes are estimates from dispatch and only count business days:
NSW / VIC / ACT: 2 - 4 business days
QLD / SA: 3 - 6 business days
WA / NT: 7 - 10 business days
If you can't wait that long (we get it, biltong is urgent), express shipping is available for $12.00.
Keeping tabs on your parcel
Once your order has been picked up by Australia Post, you'll receive a tracking link via email. If it doesn't show up in your inbox, check your spam or junk folder as some of our customers find it hiding in there.Â
Returns
To be eligible for a return, your item needs to be in the same condition you received it in. So basically, if you've already ripped it open and had a chew, unfortunately that ship has sailed (pun very much intended).
To submit a return request through your account:
Log into your online account
Navigate to My Account → Order History
Find the order you'd like to return and select "Return items"
Choose the item(s) you're returning, select a reason, and add any extra details that might help us understand the issue
Submit your request and you'll receive a confirmation email straight away letting you know we've got it
Alternatively, if you'd prefer to skip the account process altogether, you can get in touch with us directly instead (see contact details below) and we'll take care of it for you.
Items sent back to us without first requesting a return will not be accepted. Surprise packages are fun on birthdays, not so much in our warehouse. Please make sure to request a return first so we know it's coming!
Questions?
Drop us an email at hello@barbellfoods.com.au, flick us a text or give us a call on 0468 193 505, and we'll do our best to help.